LifeBridge Home Care Privacy Policy

1. Personal information we collect

• Contact and inquiry information: your name, email address, phone number, city or address when provided, relationship to the person needing care, and the contents of your messages.
• Care inquiry details: information you choose to share about care needs, preferences, and scheduling. Please do not include medical records, Social Security numbers, financial details, or other sensitive information in website forms or SMS messages.
• Caregiver application information: your name, email, phone number, city, desired position, availability, experience, certifications, transportation availability, and any other application details you provide.
• SMS preferences and communications: your mobile number, whether you opted in, records of consent when collected, message correspondence, and requests to opt out or receive help.
• Website technical information: hosting and embedded services may process IP addresses, browser and device information, pages requested, timestamps, and diagnostic logs to deliver and secure the website.

2. How we use personal information

• Respond to your questions, care inquiries, and requests for estimates or consultations.
• Coordinate requested home care services, schedules, appointments, and service updates.
• Review caregiver applications and communicate about employment opportunities.
• When you expressly consent, send marketing, informational, promotional, conversational, and transactional SMS messages about LifeBridge Home Care, including care quote updates, care coordination and scheduling notifications, promotions, and service-related communications.
• Honor communication preferences, process STOP and HELP requests, and maintain consent records when collected.
• Protect and improve our website and services, prevent misuse, and meet applicable legal obligations.

3. Information sharing and SMS opt-in protection

We do not sell personal information. Non-SMS information may be disclosed to authorized personnel and service providers only as needed to respond to your requests, review applications, operate our website, or provide requested services. Providers must protect that information and may not use it for their own marketing. Non-SMS information may also be disclosed when required by law or necessary to protect legal rights and safety.

4. SMS consent and your choices

SMS consent is optional and is not a condition of purchasing or receiving care, submitting an inquiry, or applying for a position. Providing a phone number or submitting a form alone does not constitute consent. You opt in by actively selecting the SMS consent checkbox or another express consent method. Reply STOP to opt out at any time; reply HELP for support. Message & data rates may apply. Message frequency varies.

For the complete messaging terms, including message types, cancellation, and support, visit our SMS Terms of Service.

5. Website services and external links

Our website includes Google Maps and links to Google reviews and other external services. These services may process technical information or use cookies under their own privacy policies. You can manage cookies in your browser settings and choose whether to visit external services. This policy does not govern websites or services we do not operate.

6. Security and retention

We use reasonable safeguards to protect information we handle, but no website, email, or text messaging service can guarantee complete security. We retain information only as needed for the purposes described in this policy, to honor communication preferences, and to satisfy applicable legal obligations. Minimal opt-out records may be retained to ensure we do not resume unwanted messages.

7. Your privacy requests

You may contact us to request access to, correction of, or deletion of information you have provided, or to ask about its use. We may need to verify your identity and may retain records where required by law. To withdraw SMS consent, reply STOP. For other requests, use the contact details below.

8. Children’s privacy

Although we provide home care for children, our website and SMS program are intended for adults, including parents and guardians arranging care. We do not knowingly solicit information directly from children under 13. If you believe a child has provided personal information directly, please contact us so we can address it.

9. Policy changes

We may update this policy as our services or applicable requirements change. Updates will appear on this page with a revised effective date. Material changes to SMS consent will not expand your existing consent without obtaining any additional consent required.

10. Contact LifeBridge Home Care